• Frequently asked questions

    Find answers to common queries about our eyewear, prescriptions, ordering process, shipping, and returns. We’re here to make your shopping experience seamless—if you need further assistance, feel free to contact us.

    • What sets Specsathome apart from the others?

      Our unique Mobile Optical Service allows you to browse and try on a wide range of frames in the comfort of your own home. This personalised approach, combined with our expertise and extensive collection, sets us apart from traditional high-street experience.

    • How does Specsathome ensure quality in its products?

      Quality is at the heart of everything we do. We invest in state-of-the-art machinery and stock high-quality lenses to craft your glasses. Our collection includes carefully selected frames from renowned designers, ensuring that we offer only the best to our customers.

    • What variety of eyewear does Specsathome offer?

      We offer a diverse range of eyewear to suit all tastes and needs, including the latest in fashion eyewear and branded lenses. From stylish Single Vision glasses to advanced Varifocals, and even chic Sunglasses, our collection caters to a wide spectrum of visual requirements and style preferences.

    • Can I get my glasses on the same day?

      Yes, you can! I understand the urgency that can sometimes accompany eyewear needs. Our same-day service for most single vision spectacles ensures you get your glasses promptly without compromising on quality.

    • What makes Specsathome ideal for first-time varifocal users?

      For those new to Varifocals, our expert guidance makes the transition smooth and comfortable. I offer personalised consultations to help you choose the best varifocal lenses for your needs, ensuring a seamless adaptation to your new glasses.

    • How does the return and refund policy work at Specsathome?

      We offer a 30-day money-back guarantee for any manufacturing defects. Simply return the glasses in their original packaging to our address, and I will process your refund upon inspection of the returned item.

    • What is the process for booking an appointment with Specsathome?

      Booking an appointment is easy! Visit our website or call us directly to schedule a visit. Our Mobile Optical Service will then bring our eyewear collection to your chosen location, be it your home or office, at a time that's convenient for you.

    • How does Specsathome support the local community?

      As a local business, we are deeply committed to the community we serve. From offering personalised eyewear solutions to engaging in community events, I believe in building strong relationships with our neighbours and customers.

    • Is there expert assistance available for selecting the right eyewear?

      Absolutely! Our team of experienced Dispensing Consultants are always ready to provide expert advice and assistance. We take the time to understand your needs and preferences, ensuring that you find the perfect pair of glasses.

    • Why should I trust Specsathome for my eyewear needs?

      Trust in Specsathome comes from our dedication to customer satisfaction, our expertise in the field, and our commitment to providing high-quality, affordable eyewear solutions. We're not just selling glasses; we're enriching lives with clear vision and style.