At Specsathome, Your Satisfaction is Our Priority

We understand that sometimes things don't quite work out. That's why we offer a 30-day money-back guarantee on all our products, including prescription glasses and sunglasses, if there's a manufacturing problem.

30-Day Money-Back Guarantee

If you're not completely satisfied with your purchase due to a manufacturing defect, you can return it to us within 30 days for a full refund. We want you to feel confident and happy with your eyewear, and we're here to make things right if they're not perfect.

How to Return Your Product

  • Package Your Eyewear: Please return the frames in their original packaging to ensure they're protected during transit.
  • Send to Our Returns Address: Ship the package to the following address:
    2 Mapleleafe Gardens
    IG6 1LG
  • Include Necessary Information: Make sure to include your contact information and order details inside the package so we can process your return efficiently.

Processing Your Refund

Once we receive your returned item, we'll inspect it to confirm the manufacturing defect. After approval, we'll initiate the refund to your original method of payment. Please allow a certain number of days for the refund to be processed, depending on your card issuer's policies.

Need Help?

If you have any questions about your return, or if you'd like to check on the status of your refund, feel free to call us anytime. We're here to assist you and ensure your Specsathome experience is as smooth and enjoyable as possible.

Contact Us for Assistance

Phone: 0203 886 2278

Thank You for Choosing Specsathome

We value your trust and are committed to providing you with the best possible service and eyewear. Thank you for choosing Specsathome for your vision needs.